Finance · Risk · Investigation

Turning financial insight into clearer, safer decisions.

Investigation Specialist with a finance background, focused on KYC verification, customer operations, compliance review, credit analysis and data-led problem solving.

Explore my work ↓ Let’s connect ↗
90%quality score
100+customer meetings
3×core finance/risk lanes
Mehroz Anwar
✓
KYCVerification
↗
RiskAssessment
CurrentlyInvestigation SpecialistCRIF Solutions · Pune
Customer Operations•KYC & Compliance•Credit Analysis•Financial Statements•Business Analytics•Process Improvement
01 / About

Finance-trained. Customer-aware. Detail-driven.

I bring together finance education and hands-on operations experience to investigate information, verify documentation, communicate clearly with customers and keep processes aligned with policy.

My working style sits at the intersection of accuracy, empathy and operational discipline — useful wherever financial information, customer trust and compliance need to work together.

AnalyticalCompliantCustomer-firstProcess-minded
02 / Experience
JAN 2025 — PRESENT

Investigation Specialist

CRIF Solutions (India) Pvt Ltd · Pune, Maharashtra

01
  • Resolve customer inquiries, complaints and service requests while maintaining service standards.
  • Review KYC and financial documents for documentation and data verification.
  • Handle phone, email and chat interactions and document issues/resolutions accurately in CRM systems.
  • Collaborate with internal teams on complex concerns, service efficiency and policy compliance.
Customer SupportKYCCRMCompliance
JUN 2024 — AUG 2024

MIS & Credit Finance Intern

Taxblock · Pune, Maharashtra

02
  • Supported preparation, verification and filing of tax returns and compliance documentation.
  • Reviewed prior tax returns, income statements and expenditure records.
  • Used Winman for tax computation and filing; performed data entry and client research.
  • Communicated with clients and reviewers around tax treatment and documentation.
TaxationMISWinmanCredit Finance
03 / Toolkit
01

Risk & Compliance

KYC verification, compliance review, risk assessment and financial document verification.

02

Finance & Data

Credit analysis, financial statement analysis, advanced Excel, database management and business analytics.

03

Customer Operations

Complaint resolution, client relationship management, multi-channel support and CRM documentation.

04

Platforms

Salesforce, Zendesk, Freshdesk, Tally, MS Office and Winman.

04 / Proof points
90%

Quality score in customer support operations

100+

Customer meetings completed within first 2 months

3

Recognitions: Spot Fresher, Pat-on-Back, Fish Bowl winner

05 / Education
2023—2025

MBA, Finance

Ramachandran International Institute of Management, Pune · 1st Class Division

2019—2022

BCOM, Finance & Accounts

AnnaSaheb Gundewar College · 1st Grade

2019

HSC — Commerce

PM Shri Kendriya Vidyalaya Vayusena Nagar, Nagpur · 8.2 CGPA

2017

SSC

PM Shri Kendriya Vidyalaya Vayusena Nagar, Nagpur · 8.0 CGPA

06 / Certifications
TallyMS OfficeBusiness AnalyticsCustomer Experience (CX) · CX UniversityZendesk Customer Service Professional
Open to the next opportunity

Let’s talk about finance, risk & customer operations.

anwarmehroz29@gmail.com ↗+91 8888906597